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My transfer hasn't arrived. What should I do?

In 99% of cases, the money is delivered in less than 30 seconds. If your recipient still hasn't received it after 5 minutes:

  • Check the number and the payout method (MyNita vs Amanata, for example).
  • Check the status in the Activity tab of the app.
  • If the status has been Pending for more than 30 min, contact support: if the transfer fails, we refund you within 24 hours.
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How do I send money with Sako?How do I send money to a mobile money wallet in Niger (MyNita & Amanata)?How do I send money to Nita and Amana agent locations?What payout methods are available?Which countries can receive money?How long does a transfer take?I sent money to the wrong recipient. Can I cancel it?

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